This Privacy Policy outlines how TA.us.com, operated by US Travel Assistance LLC, collects, uses, and protects your personal information. By using our Website, you agree to the terms described here.
1. Who We Are
TA.us.com is an independent U.S.-based service provider assisting individuals with the ESTA (Electronic System for Travel Authorization) application process. We are not affiliated with any government agency. Our services are designed to support, review, and submit ESTA applications on behalf of eligible travelers under the U.S. Visa Waiver Program (VWP).
2. Information We Collect
We collect both personal and non-personal data to operate our services effectively and enhance your user experience.
a. Personal Information:
-
Full name
-
Email address
-
Phone number
-
Passport information
-
Payment details (processed securely through third-party providers)
b. Non-Personal Information:
-
IP address
-
Browser type and version
-
Device type and operating system
-
Pages visited and time spent on the Website
3. How We Use Your Information
Your information is used strictly for service-related purposes:
-
To process and submit your ESTA application
-
To verify your identity and eligibility
-
To communicate with you regarding your application
-
To enhance the Website’s functionality and improve user experience
-
To comply with U.S. legal and regulatory obligations
By using our services and submitting your information, you consent to the collection, processing, and use of your data solely for the above purposes. We do not engage in marketing or data resale.
We retain your data for up to 12 months unless required for legal, operational, or complaint-resolution reasons. Once no legitimate grounds remain, your data is securely deleted.
4. Sharing Your Information
We do not sell, lease, or rent your personal information. However, we may share your data in these cases:
-
Government Agencies: When submitting your ESTA application
-
Service Providers: Including payment processors, secure cloud hosting services, and support platforms
-
Legal Compliance: To comply with applicable laws, subpoenas, or lawful requests from authorities
5. Data Security
We implement technical and organizational safeguards to protect your data, including:
-
TLS/SSL encryption for secure transmission
-
Internal access controls and role-based data restrictions
-
Regular security monitoring and software updates
-
Use of PCI DSS-compliant third-party payment processors
Although we employ robust protection methods, no system is entirely immune from external threats. We are not liable for breaches resulting from unauthorized access by third parties.
6. Cookies and Tracking Technologies
We use cookies and similar tools to:
-
Maintain session and language preferences
-
Monitor site traffic and performance metrics
-
Optimize and personalize your user experience
You can modify cookie settings in your browser. Some Website features may not function properly with cookies disabled.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
-
Access: Request a copy of your stored personal information
-
Correction: Request correction of inaccurate or incomplete data
-
Deletion: Request permanent deletion of your data (where permissible)
-
Objection: Object to specific data uses under certain circumstances
To exercise these rights, contact us at: support[at]ta.us.com
8. Third-Party Links
Our Website may contain links to external websites. We are not responsible for their content or privacy practices. Users should review their policies independently before submitting personal data.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. By using this Website, you confirm that you are at least 18 years old or have obtained verifiable parental or guardian consent.
10. Changes to This Privacy Policy
We may revise this Privacy Policy at any time. Updates take effect immediately upon publication on this page. Continued use of the Website indicates your agreement with the updated terms.
11. Contact Us
For questions about this Privacy Policy or our data handling practices, contact:
US Travel Assistance LLC
Email: support[at]ta.us.com